10 Most important features for an Online Ordering System

In today’s fast-paced world, online ordering systems are no longer a luxury but an expectation. Consumers now anticipate the convenience of ordering their favorite food and beverages from the comfort of their homes, saving valuable time. This demand has led to the creation of a diverse array of online ordering platforms tailored to meet customer needs.

For restaurant owners, understanding the concept and functionality of online ordering systems is crucial. These systems allow businesses to offer their products for online purchase, which has become the dominant mode of shopping for many. Their popularity has soared, becoming an integral part of business operations. Online ordering systems not only streamline operations but also create new avenues for customer interaction. They represent a significant advancement in providing customers with the convenience of timely and efficient delivery services, ultimately saving them precious time in their busy schedules.

1. Provide a user friendly experience

The best online ordering systems are easy to use, both for customers and for restaurant staff. Customers should be able to find your online ordering system easily on your website or app, and they should be able to place their orders with just a few clicks.

On the back end, restaurant staff should be able to view and manage orders easily. The ordering software should have a user-friendly interface that makes it easy to view all orders, make changes to orders, and track payments. Also multiple printers for staff comes in useful.

1. Real-time order tracking

Your customers will appreciate being able to track their orders in real-time, and you’ll appreciate having the ability to track orders as well. The best online ordering systems offer order tracking, so customers can see when their order has been placed, when it’s being prepared, and when it’s on its way. Communication is key here! With Mismo you can easily change the order statuses so your customers are always up to date. When accepting an order from a customer, you can simply change the timeslot to whatever fits your restaurants’ needs.

1. Menu management

We’ve seen multiple hard to use online ordering systems in the past, that’s the reason we’ve decided to launch our own. In a couple of  clicks you should be able to set up new products, close the shop, snooze products and so on. Every second counts!

1. Order management features

For restaurant staff, being able to manage orders easily is essential. The ordering systems offer features like the ability to add special instructions to orders, to split orders between multiple delivery addresses, and to view all orders for a specific time period.

Advanced statistics & customer insights

While enjoying all the benefits of an online ordering system, you might as well enjoy all automated statistics & dashboards. How many times do customers generally order? What’s the average order value? Which products are popular? Optimze your menu based on data.

1. Multiple languages

A good online ordering system automatically translates the experience to whatever languages you’d like to support. We’ve integrated the ability to easily insert translations!

1. Multiple payment options

Your customers should be able to pay for their orders in the way that’s most convenient for them. The best online ordering systems offer multiple payment options, including credit and debit cards, PayPal, and even cash.

→ A nice feature we’ve implemented is the security that every order has to be paid when placed. You’ll have 0 no shows at your restaurant!

1. Customer support

In case anything goes wrong, it’s important to have a customer support team that can help. The best ordering systems offer 24/7 customer support.

Ticketprinter

Enhance your restaurant’s efficiency and order accuracy with our ticket printer, ensuring seamless communication between front-of-house and kitchen staff. This feature comes in handy by reducing errors, speeding up service, and elevating customer satisfaction with instant, clear, and precise printed tickets. When an online order is placed, the ticket printer instantly generates a physical ticket in the kitchen or preparation area, including all order details and special instructions. This immediate printout eliminates the need for manual transfers, helping staff stay organized and focused. Integrate effortlessly with our online ordering system for a smoother, more organized operation.

1. A mobile friendly ordering solution

Making your shop mobile-friendly is essential because many customers prefer shopping on their smartphones. It ensures a seamless user experience, increases sales, and improves search engine rankings, helping you stay competitive and meet customer expectations.

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